RETURNS & EXCHANGES
Our policy is valid for 30 days. If you purchase 30 days later, unfortunately, we cannot provide you with a refund or exchange.
To be eligible for return, your product must be unused and in the same condition as the product you received. It must also be in the original packaging.
Other non-returnable items:
Gift card
Refund (if applicable)
After receiving and reviewing your return, we will send you an email to notify you that we have received your returned product. We will also notify you to approve or reject your refund.
If you are approved, we will process your refund and automatically add the credit limit to your credit card or original payment method within a certain number of days.
Delayed or lost refund (if applicable)
If you have not received a refund, please check your bank account again.
Then contact your credit card company, it may take a while for your refund to be officially issued.
Next contact your bank. There is usually some processing time before refunds.
If you have completed all of these actions but have not yet received a refund, please contact us at Sales1@greenideausa.com.
Sale items (if applicable)
Only regular-priced items can be refunded. Unfortunately, special offers cannot be refunded.
Communication (if applicable)
We only replace defective or damaged items. If you need to replace the same item, please send the necessary damaged photos to Sales1@greenideausa.com, and send your item to: China (Fujian) Pilot Free Trade Zone, Xiamen Area, Xiamen Area, No. 97, Xiangyu Road, 8th Floor, Building D, Xiamen International Shipping Center, Unit 03 C-5
Shipping
If you need to return the product, please mail the product to: China (Fujian) Pilot Free Trade Zone, Xiamen Area, Xiamen Area, No. 97, Xiangyu Road, 8th Floor, Building D, Xiamen International Shipping Center, Unit 03 C-5
You will be responsible for paying the shipping cost of the returned merchandise. Shipping costs are non-refundable. If you receive a refund, the return shipping fee will be deducted from your refund.
Depending on where you live, the delivery time for replacement products may vary.
All returned items should use traceable transportation services or purchase transportation insurance. We do not guarantee that we will receive your returned item.
Wǒmen de zhèngcè yǒuxiàoqí wèi 30 tiān. Rúguǒ
To be eligible for return, your product must be unused and in the same condition as the product you received. It must also be in the original packaging.
Other non-returnable items:
Gift card
Refund (if applicable)
After receiving and reviewing your return, we will send you an email to notify you that we have received your returned product. We will also notify you to approve or reject your refund.
If you are approved, we will process your refund and automatically add the credit limit to your credit card or original payment method within a certain number of days.
Delayed or lost refund (if applicable)
If you have not received a refund, please check your bank account again.
Then contact your credit card company, it may take a while for your refund to be officially issued.
Next contact your bank. There is usually some processing time before refunds.
If you have completed all of these actions but have not yet received a refund, please contact us at Sales1@greenideausa.com.
Sale items (if applicable)
Only regular-priced items can be refunded. Unfortunately, special offers cannot be refunded.
Communication (if applicable)
We only replace defective or damaged items. If you need to replace the same item, please send the necessary damaged photos to Sales1@greenideausa.com, and send your item to: China (Fujian) Pilot Free Trade Zone, Xiamen Area, Xiamen Area, No. 97, Xiangyu Road, 8th Floor, Building D, Xiamen International Shipping Center, Unit 03 C-5
Shipping
If you need to return the product, please mail the product to: China (Fujian) Pilot Free Trade Zone, Xiamen Area, Xiamen Area, No. 97, Xiangyu Road, 8th Floor, Building D, Xiamen International Shipping Center, Unit 03 C-5
You will be responsible for paying the shipping cost of the returned merchandise. Shipping costs are non-refundable. If you receive a refund, the return shipping fee will be deducted from your refund.
Depending on where you live, the delivery time for replacement products may vary.
All returned items should use traceable transportation services or purchase transportation insurance. We do not guarantee that we will receive your returned item.
Wǒmen de zhèngcè yǒuxiàoqí wèi 30 tiān. Rúguǒ
