Where will my order be shipped?

Since many high-quality and inexpensive goods are produced in Hong Kong, most of the goods on our website are produced in China and sent from China to the world.



How to track my order?

If you have created a registered account, you just need to log in and check the status of your order under "My Account".


How long will it take for my item to arrive?

We use Air Parcel Register shipping method:

Air Parcel Register shipping takes 20-30 working days.


About tariffs?

Imported goods/services may be subject to taxation and are regulated by national/regional laws. LampsWell is not responsible for any tax invoices collected by its products. Shipping costs are estimates and may depend on different policies and tax rates applicable to each country/region. Please contact local customs for clarity and information.



How do I exchange goods/orders?

You can replace the purchased product within 30 days. If 30 days have passed since your purchase, unfortunately, we cannot provide you with a refund or exchange.

To be eligible for exchange, your product must be unused and in the same condition as the product you received. It must also be in the original packaging.

To change an item or order, please use our contact page to contact us and we will provide you with our current return address.




How do I return an item/order?

Our return policy lasts for 30 days. If 30 days have passed after your purchase, unfortunately, we cannot provide you with a refund.

To be eligible for return, your product must be unused and in the same condition as the product you received. It must also be in the original packaging.

In some cases, only partial refunds are given; any items that are not in their original condition are damaged or missing parts due to reasons other than our fault.

To return your product, please contact us using our contact page and we will provide you with our current return address.



How long will it take to receive my refund?

We will process your refund request as soon as we know your intentions. However, the estimated time for the refund to be returned to your account depends on the payment method you selected when you placed the order. Please find the most common processing time below: